Terms and conditions
Boring bits the do's and don'ts and BIG NO NO's
Clients are issued with a booking confirmation upon booking being made stating clearly total costs of travel.
Reservations for your vehicle are only secured after a deposit of a 20% or minimum of £50 deposit per vehicle (non returnable) has been paid. The company however does not charge for 1st hour of airport parking, but customers will be liable to pay for any additional parking cost ,tolls or bridge fares where necessary which are not part of total price. Price includes 3 pickups and 3 drop off point/addresses any after this will be charged at £5 per drop.
You the client are responsible for correct travel dates and times given. Special care to be taken when journeys pass through different time zones as all extra trips taken will be charged at full price. All alterations of travel dates or times to be notified by phone, email or in writing by post. Cancellations to be notified as soon as possible fourteen days before travel a £30 cancellation fee will be charged, seven days before travel a full single fare becomes payable.
Mylesmoor Travel Limited allocates on the assumption that every customer travelling will have one medium size suitcase average size of (69x46x35cm) and hand luggage, we operate with 8 seater minibuses that can carry 8 persons and luggage every vehicle has a physical limit to the amount it can carry, if you have oversized or any EXTRA luggage kindly inform Mylesmoor travel Limited this only generally refers to 5 Passengers or more travelling so arrangements can be made i.e. trailer or larger vehicle allocated for your journey. The clients are responsible that all luggage has been loaded onto the vehicle. Mylesmoor travel Limited takes every care with your luggage but will not be held responsible for any loss or damage.
Outstanding balances to be paid by, or in full on, outward journey to the driver by cash, or Bank transfer and card payments 2 working days before travel. Note: if you the client prefer to pay one way only a single fare will be charged each way (this is more expensive) Cheque payments by agreement only and will need to be cleared 5 Business days before travel for total amount of return fare.
Mylesmoor travel Limited will undertake to transport clients to their agreed destination to arrive at their checking in point on or before time stated to the best of their ability. All journeys are subject to client to accept the predetermined departure time as laid down by the company. Please note your pick up date maybe the day before your departure date. Please be advised vehicle/s may turn up to 30 minutes before travel if road or weather conditions change. Mylesmoor travel Limited will not be held responsible for any holdups as set out below, Acts of God, Acts of war/terrorism or force majeure, traffic delays or any reason beyond the company’s control. Should a vehicle breakdown occur Mylesmoor travel Limited will ensure you the client have onward travel at no extra charge.
NO Alcohol is to be consumed or opened on board at any time of travel failing to comply with this may result in you being asked to leave the vehicle you have be warned and its in the small print. We respect you the customer so please respect the drivers and vehicles. All vehicles will turn up clean and tidy any excess mess of the vehicle will not be tolerated and may result in a cleaning charge of £25 or a soiling charge of £50.
Childrens Car seats
We Generally do not provide children's car seats due to hygiene reason however you are more than welcome to provide your own and leave with us until the return journey, however if required we can provide.
In an emergency whilst abroad please call (+44)(0)1752 203 098 or text (+44)(0)7772381058 or
e-mail to notify the company as soon as possible so that alternative travel arrangements can be made. All delays of two or more hours please inform the company so that time adjustments can be made for your return journey.
THIS DOCUMENT CONSTITUTES A LEGALLY BINDING AGREEMENT BETWEEN YOU THE CLIENT(person named on the invoice) and MYLESMOOR TRAVEL Limited These terms and conditions do not affect your statutory rights.
For and on behalf of Mylesmoor Travel Limited 187 Ridgeway Plymouth PL7 2HJ
Phone: 01752 203098 Mob: 07772381058 e-mail: